Navigating the healthcare system can be daunting for patients, but with WorldSource’s healthcare contact center services, you can streamline their experience. Our solutions offer patients easy access to procedure information and simplify billing processes, alleviating anxiety and enhancing their overall journey.
Our dedicated team of empathetic and trained professionals efficiently addresses patient inquiries, processes payments, and collects insurance information via secure phone calls. By utilizing our healthcare contact center services, you can ensure your patients receive the support they need from the comfort of their homes. Pettigrew’s English-speaking agents have extensive experience working with a variety of healthcare providers, enabling them to deliver personalized and efficient service. Trust us to elevate your patient care with our reliable and compassionate contact center solutions.
We provide healthcare voice and non-voice
customer service support.
- Take inbound calls for patient billing inquiries
- Make outbound calls to follow up on patients with outstanding balances and collect payments
- Take inbound calls from Insurances and Attorney's offices related to patient account
- Process payment collection