The WorldSource Team

Executive Vice President & General Manager

Riki is a senior executive with broad international and multi-industry experience. He has a proven track record in starting and operating SMEs, doing business across borders. His work has involved implementing strategies and developing effective habits for accelerated growth, managing efficiency in given business processes, and ensuring timely compliance and delivery of quality products and services.

What matters to Riki the most in the business successes achieved over the years are the positive outcomes he has seen from mentoring individuals on the teams that he has developed. Through the leadership sessions that Riki has led, both in groups and one-on-one, his team members have enjoyed learning new perspectives about themselves and growing from them. His excitement to build great personal and team relationships as well as to provide accountability has been key in driving and achieving business objectives.

CEO

Emily Osetek is the Chief Executive Officer of PETTIGREW. She has over 30 years of RCM expertise and is an industry leader in this field. Emily began her healthcare career working in the private hospital setting and learned all phases of Part A and B billing. She was later recruited by large RCM firms to help reengineer their companies for profitability as well as ensuring compliance with industry standards. Emily later bought and built her own RCM firm, Sourcenet Medical Billing Associates. She joined PETTIGREW in August 2019 as the result of the PETTIGREW acquisition of Sourcenet. Emily was named COO, and led our operations for the US, India and Philippines. She was promoted to CEO May 2022 and will continue to lead the company into its bright future.

VP of People & Culture

Julie Dixon is the VP of People and Culture. She has held several different positions at PETTIGREW since her employment began in 1989. She earned her HR certifications from the HR Certification Institute and the Society for Human Resource Management. She has helped develop the company culture, recruit the best talent, she handles compensation, benefits, labor and employee relations. Her mission is to provide HR solutions while helping the employees reach their full potential.

Julie lives in Monroe, GA with her family. She enjoys spending time with her family, pets and in the great outdoors.

IT Director

Skip joined PETTIGREW in 2003 after graduating from the University of Georgia with a BBA in Management Information Systems. He studied under Rick Pettigrew to learn the processes of each department and how the office operated as a whole. Skip joined the IT department in 2006. Prior to becoming the Director of IT at PETTIGREW, he worked as a helpdesk technician for Athens Micro. He gained multiple certifications to become a Certified IT Professional, Server Administrator, and Microsoft Certified Solutions Expert. Skip enjoys working with his IT team to learn the newest technologies, to use the best practices for a secure, efficient, technical environment, and to provide the client with the best solutions.
Skip lives in Athens, GA with his wife and 3 kids. His hobbies include basketball, frisbee, and singing.

Director of Software Development

Clayton Fast is the Director of Software Development for PETTIGREW. Fast has been a technologist, software developer, and successful business owner in RCM for over three decades. He is highly customer oriented, has strong business development skills, and is well versed in all facets of software in the healthcare environment. Fast is currently developing advanced software, integrating artificial intelligence and advanced automation, and using analytics integration.

Chief Technology Officer

Mahmoud Makki, (preferred to be called Makki), is the Chief Technology Officer at Pettigrew, where he leads the Information Technology and software development units. His reputation as a digital visionary and leader in technology innovation precedes him as he brings over a decade of leadership experience in digital transformation projects globally and across multiple industries, including healthcare, telecom, and broadcast media. He is a Prince2 certified project manager and a Certified Change Manager with special focus in healthcare change projects, and brings a wealth of leadership experience to his role. He is well-versed in the latest developments in the technology field and is always on the lookout for new and innovative technologies that can benefit the organization.

Throughout his career, Makki has demonstrated a strong ability to communicate complex technical concepts to non-technical stakeholders, making him an effective leader in bridging the gap between the technical and non-technical teams. As the CTO, Makki is responsible for developing and implementing the company's overall technology strategy. He is a results-driven professional who is passionate about technology and its potential to drive business growth.

Makki's leadership and strategic thinking are unparalleled, and his ability to drive digital transformation and implement cutting-edge technology solutions make him a valuable asset to Pettigrew. He is committed to continuing to lead the technology team in achieving their goals and driving the company's success.